When you introduce a change, or even propose a change, part of the resistance is the “But it’s more work, and we’re already too busy!” sentiment. It happens every time.
Every change requires behavior change.
Every behavior change requires more work and discomfort at the start.
Every person experiences this.
Every group experiences this.
The mistake I’ve made too often is to reject their premise. I only strengthened their resistance.
The proper leadership response to “But it’s more work, and we’re already too busy!” is “Yes, it will be at first.” Then segue to the payoff and benefits of the initial work.
