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I often hear calls for tolerance, balance, and harmony. There are specific problems with each as a goal. Let’s unpack these.

“We should be tolerant!”

If you multiply -1 by -1 you get a positive number.  In that spirit, we must be intolerant of intolerance to get back to tolerance.  It’s uncomfortable.  It means calling out intolerance with gentleness and respect for people and steel spines with hard eyes for ideas and behaviors. 

This brings us back to the difference between being nice and being kind.  Nice people default to avoiding saying anything which might trigger conflict.  Kind people will tell you your fly is open, you have lettuce stuck in your teeth, you’re being a hypocrite or foolish, and to stop claiming victimhood.  Seek out coaches and mentors who are kind, not nice – they’ll give you life-growth feedback.  The old saying “If you can’t say something nice, say nothing at all” is for children still learning self-control, not mature adults navigating challenging opportunities.  And yes, sometimes maturity means shutting up and saying nothing, because that’s the kindest choice. 

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“But Glenn, it’s about balance!”

First, people speak as if balance is free and self-sustaining.  Balance requires significant work.  I’ve been practicing balance and stability exercises this year.  I assure you, balance requires an amazing number of small muscle movements.  Certain balance positions and balanced slow movements drench me in sweat.

Second, I only want some forms of balance.  I don’t want a balance of good and evil, I want all good.  I don’t want a balance of healthy and unhealthy, I want all healthy.  I don’t want the bad guys to win half the battles.  I don’t want an equal mix of proven-bad ideas and good ideas in an education system.   I’m not being silly, just pointing out the foolishness of “balance” as the ultimate objective. 

We must live with tradeoffs because the world is dynamic.  Instead of seeking balance, aim for constructive tension, rhythms of effort and recovery, and resilience.

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“Glenn, I just want to live in harmony with everyone.”

Worthy ambition!   My response questions: Is harmony the same as absence of conflict?  Is harmony the same as immediate and perfect consensus?

If so, then we’re in the shallows and wearing masks, suppressing the truth when it’s inconvenient.  We all say some foolish things and have poor ideas. We’re going to miss opportunities to collectively put our ideas on the anvil, hammering them out to improve them, or at least break the bad ideas.  Harmony and consensus are active duty, not passive, not waltzed into on a whim. 

A certain degree of conflict is necessary and desirable.  Read Socrates’ dialogues or Jesus’ interactions with people – constant questioning and challenging assumptions, and frankly, highly uncomfortable! 

I’ve made the argument before that our rich imagination is the single greatest evidence that Homo sapiens sapiens (that’s our official name of our species) is distinct from all other animals, and we’re made in the image of God.  Other animals have language, can solve problems, are self-aware, and use tools.  But the ability to richly imagine something in our minds, discuss it, and create it is not evident in other plants and animals.  God imagines, speaks, and it becomes so.  We imagine, speak and work, and can create something new that did not exist before.

Imagination, like all gifts, must be stewarded.  Stewardship means caring for it – feeding it healthy information, guarding it from harm, and exercising it in the service of God and others.

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We should feed our imagination rich and good things.  Healthy relationships with laughter (and struggles).  Beauty of all kinds: literature, art, music, crafts.  Productive work.  Time in natural spaces. 

We should not fuel our imagination with wickedness.  This requires some maturity because we must be wise to the ways of evil, including the ugliness in our own hearts.  I understand our fascination with the Borgias, the Godfather movies, stories about gangs – there is much to learn about power and human nature – but we should not want to be these people.  I understand that some people (not me) like horror films, but we should not be seeking entertainment that puts us in the serial killer’s place.  

Our imagination is like an engine.  Don’t put diesel into an engine made for gasoline, even though they are both liquid hydrocarbons.  

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We steward things for their purpose.  Curiosity is the driving force behind creativity.  Curiosity emerges from exercising our well-fed imagination. Curiosity compounds.

Consume, consume, consume, but never create?  That’s effectively constipation.  Or more politely said, it’s like the Dead Sea, with no outlet for the incoming water other than evaporation.  This is not what Jesus commanded when he said “Have salt in yourselves” (Mark 9:50, ESV).  Flowing water is healthier than stagnant pools.

You and I need to use our imagination to develop questions, explore, dive beneath the visible surface, build and create physical manifestations of what was only in our minds.  This is why we steward our imagination.  Imagination fueled by wickedness only produces what will sicken others and reinforce our weaknesses.  Imagination stocked with truth and beauty will serve as a springboard to create more truth and beauty.

Choose.

“Hurry is not of the Devil; it is the Devil.” (Carl Jung)

“The trouble is, you think you have time.” (Jack Kornfield)

I doubt Carl Jung believed in an actual Devil, but he understood the destructive power of hurry.  I think of hurry as speed-without-decisive-purpose, which will harm rather than help you.  

Jack Kornfield’s comment is a powerful mantra for leaders.  We only have so much time.  We need to be efficient where we can, while being decisive and purposeful.  

Challenge your project team members to squeeze out chronological days between milestones.  Get a series of related tasks done in 3 days instead of 5.  Finish a block of work in 2 sessions of 2 hours, instead of meeting an hour weekly for 6 weeks.  In many ways, work seeks to expand to fill the time we allocate for it.

Many projects seem to have a first 90%, and then a second 90% to complete them.  Can you get the first part done in a few hours, or in two days?  Concentrated effort has ROI.  Constraint creates focus and creativity.  

There are many cases where an 80% solution is adequate.  (Yes, I want you to pursue excellence and have high standards.)  That last 20% might not be worth the 80% additional effort.  These are leadership judgment calls.

Above all, know what you will do with time saved!  Additional small projects.  Study. Improve your network.  Execute a process improvement.  Time carved out should not be frittered away on less valuable things. 

Challenge yourself, challenge your team, raise the bar!  

The normal situation in your career as a team or organization leader is “We don’t have enough people/money/whatever to comfortably do everything we’d like to do, or are asked to do.”    There will be plenty of times when you need to run on lean.  In fact, I encourage you to develop the ability to excel while running on lean resources.  You should be trimming unproductive fat from the program – that’s simply smart management.   The reason why a trained runner only needs the calories of a Wendy’s Triple burger to run a sub-3 hour marathon is that her body is highly efficient.  From the mitochondria up to organ systems and total cardiovascular capacity, every calorie of fuel is burned efficiently.    I suggest you apply strategic allocation to the portfolio of your team’s work that turn into results which measurable help the organization.  This distribution is not at an individual level, but the overall team.   70% of the total team effort needs to go to imperatives (must-do’s) and high ROI initiatives which you will happily feature in the end-of-year summary.    20% of the total team effort should go to a rich mix of wins.  Include some work to develop new capabilities and streamline existing capability to improve productivity.  There is undoubtedly some run-maintain work that is necessary to avoid a future crisis.  Identify areas of growth and innovation, too, based on what you can anticipate about future organization needs.  Not all this needs to be visible to the world; there are plenty of high ROI projects which are foundational and enabling phases of work.  But nothing in this 20% should be embarrassing to discuss.   10% of the total team effort should go into capability & capacity development.  New business and technical skills.  Improved people skills.  Investment in relationships with other groups.  Onboarding new hires.  Better documentation and cross-training.   Why 70-20-10?  Every time I’ve seen a group let one of these 3 get too large, or too small, bad things began to happen.  This distribution isn’t magic, and still requires disciplined execution for success, but it’s a proven pattern you can replicate.   At this point you’re probably saying, “But…” and I’m sure you’re half-right.  Only half.  Push your work into these three categories.  Check at least quarterly to see if the team is still on track.

“You don’t have to attend every argument you’re invited to.” (Kevin Kelly)

This is a good strategy to keep your center in the right place when the political campaign and news-media landscape are sending you 2,419 invitations a day.  Try this: Step back and notice how frequently information is pitched to you as something you should get into arguments about.  And then how large a subset of these are ‘existential’ threats that DEMAND your immediate involvement. 

The inevitable outcome is that many people become jaded, overwhelmed, and don’t do anything specific. They’re already half-defeated. They’re more likely to be inclined to let others do something for them.  This fits perfectly into the power plan. 

I’m still pondering the connections between anger, overwhelm and fear.  You don’t need to study Machiavelli, Locke, Hoffer, or Greene to understand how valuable those three elements are to those who pursue power (or are desperate to grow and retain it). 

Current hypothesis:  The individuals least likely to become part of the senseless populace are those who control their anger, make progress on what’s critically important in the face of overwhelm, and know Who is worthy of their fear.  They pursue optimistic possibilities. They see a brighter future and will work for it.

What do you think?

You know those scenes in Star Trek and Star Wars where Spock and C-3PO calculate the odds of successful whatever (e.g., navigating an asteroid field)?  Great fun, helps drive the plot, but impossible.  They can’t calculate the odds because they don’t have enough information.

The realistic approach when you don’t have enough information is to run simulations many times.  We know these simulations are based on incomplete information, so they’re inherently “wrong but useful.”  We can get some idea of the range of possibilities, rather than a specific number.  We can see where our “gut” response might be wildly off, or relatively aligned.

Appreciating the limits of your predictive power is crucial to being a wise person.  Consider the track record of predictions made about

Tomorrow’s weather, next winter snowfall, and the number of hurricanes

Costs for commodity products like oil, grain, and copper

Outcomes of political elections

Which geopolitical events will drive the news

Who gets cancer or has a heart attack or stroke

We should humbled by our miserable ability to accurately predict the future.

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As a kid I loved time machine stories.  The idea of being able to go back in time to experience an event is loads of fun.  I especially like something I saw on TV once – can’t remember the title of the show – where people from the future built a time machine to figure out what started the global nuclear war.  They thought if they understood this, they could find a way to prevent it from happening.   It turns out that their invention of the time machine was the catalyst.  Everyone wanted it so they could go back in time and kill their enemies or get rich or secure their power. 

I can remember walking in a park in Cleveland when I was in college, thinking about time travel.  It dawned on me that time travel would require bridging both time and physical space.  The earth spins.  The earth rotates around the sun.  Our solar system is rotating around a massive black hole at the center of the Milky Way galaxy.  The galaxy is racing along as part of the expansion of the universe.  How could you accurately calculate the right place to ‘appear’ back in time given all these axes of movement? 

The value of time machine stories is to contemplate the precious nature of the present, in the flow of time that includes the past and the future.   We don’t control time; we can only control ourselves, and that’s enough.

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People watch Star Trek and think “I want the phasers, warp drive, transporters, and the holodeck.” 

Those would be pretty nifty, but I’d start with the sensors and computer systems, then I want the artificial gravity.  Then, the inertial dampers – it’s quite a trick to go from X times the speed of light to an instant full stop without splattering yourself on the forward bulkhead.  

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Technology breakthroughs happen, they’re coming faster, and they do transform the way we live and perceive the world.

Almost no one alive has memories of what life was like before World War 1.  It was remarkably different than what we have experienced in the last 100 years.  There were many kings, queens, and emperors, and frequent wars between countries.  Extensive colonies and mercantilism were the norm.  Segregation was legal; institutional racism and fixed class structures were common worldwide.  Ships and trains were the way to travel long distances, not planes; letters, not email.  Newspapers ruled, radio was still new, electricity was uncommon, TV was unknown, no satellites, no GPS, no mobile phones.  No plastic.  No antibiotics aside from sulfa and herbal remedies, and only primitive vaccines.  Medicine was still fundamentally the same practice it had been for 400 years, albeit with the concept of germ theory.  About half of your children would die before they were 12 years old.  Wood and coal were the most common means of heating a home, and no one had air conditioning.  Indoor plumbing existed but sewage treatment plants were a futurist concept.  Cars were uncommon and a minority of roads were paved.  Natural disasters and work accidents killed many thousands of people annually.   There was limited global commerce.  Most everything you owned and nearly all the food you ate was produced within 200 miles of your home. 

100 years is a blink in the span of human existence.  

I wonder what some writing in 2123 will say about the remarkable differences between their contemporary life and 2023.  I’ll bet they’re still talking about the problems of being human, with all our weaknesses and struggles, about relationship challenges, and how to manage organizations, and reading biographies for clues about working past rapid change and conflicts. 

I’ll make a prediction.  Some people will become so enamored with the speed, wit, breadth, depth, and apparent sentience of ai tools that new religions and cults will emerge.  The ai will be worshipped and celebrated as a super-entity, worthy of our adoration, sought out for wisdom and insight and blessings.  These more sophisticated ai tools will be considered friends, companions, mentors, gurus – on par with humans, and better in many ways.  Worshipping an ai will be convenient for individuals or groups. The ancients went to temples and high places and sought wisdom from the Oracle at Delphi. You’ll consult the ai from your phone.

Crazy?  

No.  This is about idols, things we fashion with our hands which we imbue with divine characteristics.  Humans have been in the idol business, oh, for a few thousand years. 

But their idols are silver and gold,

    made by human hands.

They have mouths, but cannot speak,

    eyes, but cannot see.

They have ears, but cannot hear,

    noses, but cannot smell.

They have hands, but cannot feel,

    feet, but cannot walk,

    nor can they utter a sound with their throats.

Those who make them will be like them,

    and so will all who trust in them. (Psalm 115:4-8, NIV)

Another other human tendency is to seek out teachers, prophets, and ‘wise’ counselors who say what we want to hear. (see 2 Timothy 4:3). 

This can be accelerated by the significant incentives at work. The people who profit from ai systems encourage people to use them, trust them, and describe them in lofty terms.  The people who savor power will be happy to work behind an ai interface; not everyone who gives their soul for power is a narcissist who demands to be known.  By their nature, ai tools will always give you an answer, so people who demand answers can always have one.

Anyone born after 2020 will have no memories of life without ai.  Perhaps we’ll develop something like the Game of Thrones paradigm of “the old gods and the new.”

“You don’t have to attend every argument you’re invited to.” (Kevin Kelly)

This is a good strategy to keep your center in the right place when the political campaign and news-media landscape are sending you 2,419 invitations a day.  Try this: Step back and notice how frequently information is pitched to you as something you should get into arguments about.  And then how large a subset of these are ‘existential’ threats that DEMAND your immediate involvement. 

The inevitable outcome is that many people become jaded, overwhelmed, and don’t do anything specific. They’re already half-defeated. They’re more likely to be inclined to let others do something for them.  This fits perfectly into the power plan. 

I’m still pondering the connections between anger, overwhelm and fear.  You don’t need to study Machiavelli, Locke, Hoffer, or Greene to understand how valuable those three elements are to those who pursue power (or are desperate to grow and retain it). 

Current hypothesis:  The individuals least likely to become part of the senseless populace are those who control their anger, make progress on what’s critically important in the face of overwhelm, and know Who is worthy of their fear.  They pursue optimistic possibilities. They see a brighter future and will work for it.

What do you think?

A useful exercise is to ponder possible future scenarios.  What could happen?  What would that mean to different stakeholders?  You can think at a personal scale – you and your immediate loved ones.  It’s also helpful at community, state, national, and geopolitical scales, too.

A few scenarios that I’ve been doodling on…

What will the response be to efforts to normalize/celebrate polyamory and polygamy?  Reduced age of majority? Many countries in the West have arrived (and quickly) with same-sex marriage, transgender, and no-fault divorce being accepted by large fractions of the population.  Once someone takes the position that marriage is whatever we legally define it to be, then polyamory and polygamy are only a quarter-step away. 

Where does food come from if Ukraine and Russia can no longer be the massive exporters they have been in the last 20 years?  The war has degraded agriculture exports in both countries.  Both countries will struggle to feed themselves in the near term, even though Russia has remarkably good yields this year.  Western Europe no longer feeds itself, nor Africa, nor China.  What can North America (I include Mexico) do to feed more of the world’s population?  And what will that require in terms of energy and trade policies?  Related scenario:  What do we do in 50 years if our current topsoil loss rate continues?

Suppose there is a wonderful breakthrough in battery technology or wireless power transfers that revolutionizes electric vehicles.  What become the new limiting factors – aside from raw materials for manufacturing vehicles and infrastructure?  Will we ‘incentivize’ EV adoption via government push, or will the economics be compelling enough for voluntary adoption at a fast rate (like smartphones)?  How quickly might this change economic incentives in developing countries which are currently struggling with lack of quality electricity?

What could be accomplished if every child could access a personal AI tutor for learning the fundamentals of reading, writing, and math, for $100/year or less?  What if this was true for 10% of children?  Would we continue with the same public education models we have today?  Who “loses” some aspect of power and control that exists today, and what will they say and do?  How many families would embrace personalized tutors?

What comes after the current CCP regime?  Demographic and economic trends are not good for China, which gives the political leadership more license to squeeze and control.  (Stalin could have only wished for the CCP’s technology ability to monitor its citizens.  This makes them more dangerous in the next few years.  Leaders tend to spin up external conflict to distract from internal failures. Something I never hear geopolitical analysts discuss: the Christian communities in China have been systematically praying for decades, and it was the stalwart religious faithful in other communist countries who played a catalytic role in their collapse. 

The ability to fake anything digital – email addresses, names, photos, videos, audio messages, entire websites – has been a boon to scammers and mass persuaders.  You simply cannot trust what’s presented to you onscreen.  If a message matches your predisposition and worldview, look out, because you’re especially vulnerable to manipulation through intentionally falsified information. What does this mean going forward for trusting businesses, advocates, leaders, service providers, and institutions of all kinds?  What new mechanisms can Captain Skeptical use to verify the authenticity of a message? 

What would it take for people to stop staring at their digital devices for 8+ hours a day?  I’m thinking mostly of smartphones, but screens are ubiquitous.  There’s a different effect of scrolling “social media” (which is oddly named since it seems to make people lonelier and depressed) and watching MIT’s engineering classes.  I have a hard time imagining a world without ubiquitous screens going forward.  Is the content question any different than fostering a love for good books vs. trashy novels and yellow journalism a century ago? 

I’m curious to hear about the scenarios you have in mind, too. 

Expectations are good.  The prerequisite for planning is to have expectations.  You must anticipate possible factors and act in ways that favor better outcomes.  Without expectations you can’t make good choices.

Expectations are also the root of disappointments, resentments, and bitterness.  Reality doesn’t always match what we promised ourselves – or think was promised to us.  Reality holds trump cards which defy our expectations.

Expectations emerge from the stories we allow to shape our assumptions, our worldviews.  Some of those stories we hear from others are carefully curated, smoothly polished, and even intentionally crafted.  Those stories amplify some elements of reality and downplay others.  When our experience doesn’t match the story we absorbed we take the emotional hit.  “This wasn’t what I thought it was going to be!” That gap between our expectations and experience drives unhelpful behaviors.

I’m sure you can think of examples where expectations crashed into reality like a bug hitting a windshield.  I think about:

• Awkward relationships vs. ‘norm’ on TV shows and movies
• Standing up to bullies not going well
• The long slog to getting my degrees, and how getting them didn’t lead to acclaim and jobs
• Publishing books and writing newsletters
• Church and work leadership roles, and having to deal with the ugliness of people stuff

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Becoming cynical and giving up hopes and dreams is not the answer.  We need stories to inspire and prepare us.  We simply cannot let them solidify into a set of expectations that when unmet lead us into quitting, whining, and abandoning.  The gift is the opportunity to open ourselves to experiences and learn from them.

I sometimes advocate people to hold expectations like a wet bar of soap in the shower.  Squeeze it too tightly, and it will squirt away.  Hold too loosely and you’ll drop it.  You must gently hold the slippery bar and adjust your grip as you go.

My recommended strategy is this:  Accept life for what it is, don’t dwell in the past, and strain forward as we’re called.  You might recognize this:  Not that I have already obtained all this, or have already arrived at my goal, but I press on to take hold of that for which Christ Jesus took hold of me.  Brothers and sisters, I do not consider myself yet to have taken hold of it. But one thing I do: Forgetting what is behind and straining toward what is ahead,  I press on toward the goal to win the prize for which God has called me heavenward in Christ Jesus. (Paul writing to the Philippian church, 3:12-14, NIV)

We learn to enjoy joyful moments, because constant joy isn’t realistic.   

We learn to savor our precious relationships, because some relationships are discouraging drains, bereft of love and caring.

We learn to walk in sunshine and rain, because life gives us both.

We learn that not all pain is bad for us, and not all pleasure is good for us. 

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Burnout is a serious problem in organizations.  It’s related to the percentage of people who aren’t fully engaged at work – Gallup says that number is about 70% and has been at that level for many years.

Most people think burnout is because people have too much workload.  They can’t sustain it.  Sometimes the answer to burnout is a change of role, change of work, change of station.  Sometimes we need an extended rest and recovery period.  

Yet fully-engaged people surprise themselves with work capacity and energy.  They are working hard, expanding their scope, and not burning out. 

My observation: People burn out because they have too little impact.  They’re grinding away and they don’t see results or progress or meaning.  We don’t thrive when we see zero correlation between our work and meaningful progress, even when we’re paid for the work. 

I encourage you to reflect on this.

By the way, you can clearly see this burnout phenomenon in the history of communist countries.   

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The key to having more impact is to focus your attention on the 20% that has the greatest payoff for the organization, or at least the people in your sphere of influence.  This is related to focusing on the important-not-urgent what whispers, rather than urgent “schtuff” which screams for your attention.  Another way to frame this is to decide to spend more time on $10,000/hour work than $10/hour work. 

Impact players in sports and business work hard.  The difference is working hard on the critical few things.  Being busy is easy; doing effective work is harder.

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Impact is related to Influence.  I’ve written before about how I’d like to influence more people.  I’ve even published a book about influencing more people!

Perhaps rather than seeking to have a larger influence, I should instead focus on pursuing the most meaningful work and life that I’m called to.  That might not look like much by some standards, from an external view.  I’d have to swallow some ego, for sure.  But I can relax my “grip” and be unconcerned about the influence because it will be an emergent property of the meaningful work.  My risk of burnout plummets.  I will still need to fight for joy.  I will fix my eyes on the correct Person!